It is as easy as 1,2,3… To place your purchase call XXX or email 832-490-6750. If you need help, we are here and pride ourselves on customer service.
Since each turf sent out meets each customer’s needs, any fake grass cut, cannot be refunded. Once full payment is received by GreenTurf Warehouse , sales are marked fulfilled and final and refunds cannot be offered. Any claims for a defect in turf falls under a manufacturer’s warranty.
Although GreenTurf Warehouse prides itself on quick and efficient shipping, delivery delays can occur. Make sure to have your product in hand before scheduling any installation as we are not responsible for costs associated with rescheduling due to any delivery delays or similar issues. In the very rare case, a warranty claim will arise and, if so, please make sure to have you order confirmation, detail the issue, and take as many pictures as possible. GreenTurf Warehouse is here to help navigate the 30-60 day claim period, which may result in having a professional investigator inspect the product.
Transparency is the key to any fake grass purchase. Your purchase is important to GreenTurf Warehouse , so it is important to know about reflective artificial turf burns which occur, generally, from energy efficient windows or other sources that create extremely high temperatures, over 200 degrees Fahrenheit! Although this issue is not covered by any warranty, you can rest assured that it rarely happens so you can safely enjoy your synthetic grass!
Working together and customer service is key to GreenTurf Warehouse , but jurisdiction and venue for any actions arising from a purchase or transaction shall be in Harris County, Texas, regardless of where the purchases business, residence, or shipping.
